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The Right HR Book for the NDIS Industry

This book has been tailored to the NDIS industry specifically so that we can offer practical insights and real-world examples of the everyday challenges of managing and motivating a team.

To tailor HR Solutions to your business, book a clarity call for your organisation's specific needs.

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For NDIS Leaders Frustrated with the Time, Energy

and Resources Needed to Motivate Their People

Are you an NDIS leader feeling burnt out by the constant demands of motivating and managing your team? You’re not alone and this book is for you. Specifically written for NDIS professionals stepping into leadership roles, this book dives into the real-world challenges faced by managers who were once frontline experts but now find themselves responsible for HR, WHS, people, culture, and performance.

Whether you're building a team, struggling to keep your team engaged, or simply want fewer headaches and better outcomes, this book identifies the 10 key leadership challenges that hold many NDIS organisations back and how to overcome them with clarity, confidence and purpose.

Chapters include:

Staff drive me crazy!
Why can't I find and keep good people?
What if I get a bullying claim?

If you're ready to stop putting out fires and start building a high-performing, empowered team—this book is for you. Your team deserves great leadership. You deserve less stress. This book will help you achieve both.

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Future-Proofing Your NDIS Business

Carmel Brown, Director - The Proven Group has joined forces with leading industry experts to co-author a chapter in this groundbreaking, must have industry resource-

Chapter 2 Future Ready Workforce Management

Wondering how to stay steady in a sector that never stands still?
Change is constant in the NDIS. To thrive, providers need more than good intentions, they need strong leadership, reliable systems, and a mindset for innovation.

This no-fluff, real-world guide is designed especially for service providers who are passionate about supporting people with disabilities but are feeling the pressure of constant change.
Built around three essential pillars, people, systems, and innovation. In this book you’ll discover proven methods for recruitment, retention, and leadership development, and so much more.

Available to purchase on Amazon.

MEET THE Director

About the Author – Carmel Brown

Carmel Brown is an award-winning entrepreneur, speaker, and the dynamic Director of The Proven Group, one of Australia’s leading HR and people-focused consultancies. With over two decades of experience across human resources, recruitment, leadership development, compliance, and workforce planning, Carmel has built a reputation for helping organisations turn people challenges into people-powered success stories.

Carmel’s passion and superpower is people. Whether working with NDIS providers, small business owners, franchise operators or pharmacy managers, she is dedicated to helping leaders build positive, high-performing cultures that reduce stress, improve team motivation, and drive long-term results. Having supported hundreds of business leaders through the complexities of managing and leading staff, Carmel brings deep insight and practical tools to those who’ve stepped into leadership roles without formal training in people management.

Her core philosophy, “Where Everybody Wins,” guides her mission to empower leaders to create workplaces where both the business and its people can thrive.Through her company, The Proven Group, Carmel continues to support organisations across Australia with personalised, results-driven solutions in HR, recruitment, leadership, and culture-building. She’s a sought-after voice in the industry and a trusted guide for leaders ready to inspire, motivate, and lead with confidence.

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Is Your Team Culture Quietly Costing You?

Most leadership teams have a hidden alignment gap. Answer a 2-minute assessment and get a personalised score showing exactly where your culture may need improvement and what to fix first.

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Frequently Asked Questions

What does The Proven Group do?

We provide Human Resources consulting, recruitment, Industrial Relations advice, workplace investigations, leadership development, HR compliance audits, payroll audits and career services for businesses across Australia.

What is outsourced HR?

Outsourced HR gives businesses access to experienced HR consultants without employing a full-time Human Resources manager. We provide support when you need it, whether it's ongoing or project-based.

Can you help with Fair Work compliance?

Yes. We provide advice on Fair Work obligations, Modern Awards, Enterprise Agreements, employee relations, performance management, redundancies and termination of employment.

Do you work with small businesses?

Absolutely. Supporting small and medium-sized businesses is at the heart of what we do. Our advice is practical, commercially focused and tailored to your business.

Which industries do you specialise in?

We work with businesses across many industries, including NDIS, aged care, healthcare, manufacturing, agriculture, professional services, pharmacy and family-owned businesses.